Contact Us

We're Here to Help

At Jewelixy, we believe every customer deserves exceptional service and support. Whether you have a question about our jewelry collections, need assistance with an order, or want guidance on finding the perfect piece, our friendly team is ready to assist you. We're committed to making your shopping experience smooth, enjoyable, and memorable.

Contact Information

Reach out to us using any of the following methods, and we'll get back to you as quickly as possible:

  • Email: content@jewelixy.shop
  • Phone: 8064171563
  • Mailing Address:
    Jewelixy
    7900 SW 16th St
    Miami, FL 33155
    United States

Business Hours

Our customer service team is available to assist you during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

We are closed on weekends and major US federal holidays. If you contact us outside of business hours, we'll respond on the next business day.

Response Time

We strive to respond to all inquiries promptly. During business hours, you can typically expect a reply within 2–4 hours. Messages received after hours or on weekends will be answered on the next business day. During peak shopping periods—such as holidays and special promotions—response times may be slightly longer, but we'll do our very best to get back to you quickly.

Order, Shipping & Returns Inquiries

Order Questions

If you have questions about placing an order, checking order status, or modifying an existing order, please contact us using the email or phone number above. Have your order number ready to help us locate your information quickly. We're happy to help with product recommendations, sizing, customization options, and any other questions you may have before or after placing your order.

Shipping Information

We offer free shipping within the United States on all orders. Standard delivery time is 3–5 business days from the date your order ships. If you need more information about your shipment, tracking details, or delivery updates, please reach out to our team with your order number, and we'll provide you with the latest information.

Returns & Exchanges

We want you to love your Jewelixy purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. Please contact us at content@jewelixy.shop or call 8064171563 to initiate a return or exchange. Our team will guide you through the process, provide return instructions, and answer any questions you may have about our return policy.

For full details on what items are eligible for return, condition requirements, and the return process, please visit our Returns & Refunds page.

We Value Your Feedback

Your satisfaction is our priority. If you have feedback about your experience with Jewelixy—whether it's a compliment, suggestion, or concern—we'd love to hear from you. Your input helps us improve our products, services, and customer experience. Please don't hesitate to reach out using any of the contact methods listed above.

Stay Connected

Follow us on social media to stay up to date on new arrivals, exclusive offers, jewelry care tips, and more. We love connecting with our customers and sharing the latest trends in fine jewelry and accessories.

Thank you for choosing Jewelixy. We look forward to assisting you!