Privacy policy

Introduction

Welcome to Jewelixy. This Privacy Policy explains how Jewelixy ("we," "us," "our") collects, uses, discloses, and protects personal information when you visit our website at jewelixy.myshopify.com, make purchases, or interact with our services. By using our website or purchasing products from Jewelixy, you agree to the practices described in this Privacy Policy. We are committed to protecting your privacy, maintaining transparency about our information management practices, and complying with applicable privacy and consumer protection laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Information We Collect

Jewelixy collects several categories of personal information to provide our services, process orders, and improve your shopping experience. The specific information we collect depends on how you interact with our website and services.

Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, contact customer support, or otherwise interact with our website, we collect personal information that you provide directly. This may include:

  • Identity and Contact Information: Full name, email address, phone number, billing address, and shipping address.
  • Order and Transaction Information: Product selections, order history, purchase amounts, payment method details (processed securely through third-party payment providers), and transaction records.
  • Account Information: Username, password (encrypted), account preferences, and communication preferences.
  • Communication Records: Correspondence with customer support, product reviews, survey responses, and feedback.
  • Marketing Preferences: Newsletter subscriptions, promotional communication preferences, and consent records.

Information Collected Automatically

When you visit or use our website, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This information may include:

  • Device Information: Device type, operating system, browser type and version, device identifiers, screen resolution, and language preferences.
  • Usage Information: Pages visited, products viewed, time spent on pages, links clicked, search queries, referring and exit pages, date and time stamps, and clickstream data.
  • Network and Connection Information: IP address, internet service provider, geolocation data (city and state level), and connection type.
  • Shopping Behavior: Items added to cart, abandoned cart information, browsing patterns, and product preferences.

Information from Third-Party Sources

We may receive information about you from third-party service providers, including payment processors, shipping carriers, fraud prevention services, analytics providers, and advertising partners. This information helps us verify transactions, prevent fraud, improve our services, and personalize your experience.

How We Use Your Information

Jewelixy uses the personal information we collect for various business and operational purposes, including:

  • Order Processing and Fulfillment: To process your purchases, verify payment information, arrange shipment (typically delivered within 3-5 working days with free shipping), send order confirmations, provide delivery updates, and manage returns and exchanges within our 30-day return policy.
  • Customer Service and Support: To respond to your inquiries, resolve issues, provide product information, handle complaints, and offer post-purchase assistance.
  • Account Management: To create and maintain your account, authenticate your identity, manage preferences, and provide access to order history and saved information.
  • Communication: To send transactional messages (order confirmations, shipping notifications, account updates), respond to your requests, and provide important service announcements.
  • Marketing and Promotions: To send promotional emails, newsletters, special offers, product recommendations, discount announcements, and other marketing communications (with your consent where required).
  • Website Improvement and Personalization: To analyze usage patterns, improve website functionality, personalize content and product recommendations, optimize navigation, and enhance user experience.
  • Analytics and Research: To understand customer behavior, measure marketing effectiveness, conduct market research, identify trends, and improve our products and services.
  • Security and Fraud Prevention: To detect and prevent fraudulent transactions, protect against unauthorized access, maintain website security, investigate suspicious activity, and enforce our terms and policies.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests; enforce our agreements; protect our rights and property; and resolve disputes.
  • Business Operations: To maintain accurate records, perform accounting and tax functions, conduct internal audits, and support general business administration.

How We Share Your Information

Jewelixy does not sell your personal information to third parties for monetary consideration. We may share your information with the following categories of service providers and partners who assist us in operating our business:

Service Providers

  • E-commerce Platform Provider (Shopify): Our website is hosted on Shopify. Shopify provides the technical infrastructure, hosting services, and e-commerce platform that powers our online store. Your information is stored and processed through Shopify's secure systems in accordance with Shopify's privacy practices.
  • Payment Processors: We use secure third-party payment service providers to process credit card and other payment transactions. These providers receive payment information necessary to complete your purchase and operate according to recognized industry security standards (PCI DSS compliance).
  • Shipping and Fulfillment Partners: We share delivery information (name, shipping address, phone number, order details) with shipping carriers and fulfillment service providers to deliver your orders (typically within 3-5 working days with free shipping within the United States).
  • Analytics Providers: We use analytics services (such as Google Analytics) to understand website usage, measure traffic patterns, analyze customer behavior, and improve our services. These providers may collect information through cookies and similar technologies.
  • Marketing and Advertising Partners: We may work with email marketing platforms, advertising networks, and social media platforms to deliver promotional communications, display targeted advertisements, measure campaign effectiveness, and reach potential customers. This may involve sharing hashed or pseudonymized identifiers.
  • Fraud Prevention and Security Services: We share information with fraud detection services, security providers, and identity verification services to protect against unauthorized transactions, detect suspicious activity, and maintain website security.
  • Customer Support Tools: We may use customer support platforms and communication tools that process your contact information and correspondence to provide efficient customer service.
  • Cloud Storage and IT Services: We use cloud-based storage providers and IT service providers to securely store and manage data, maintain backups, and support our technical infrastructure.

Business Transfers

If Jewelixy is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Obligations and Rights Protection

We may disclose your information when we believe disclosure is necessary to: (1) comply with applicable law, regulation, legal process, or governmental request; (2) enforce our terms and conditions or other agreements; (3) protect our rights, property, or safety, or the rights, property, or safety of others; (4) detect, prevent, or address fraud, security, or technical issues; or (5) respond to an emergency situation.

With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, or when disclosure is consistent with your reasonable expectations based on the context of information collection.

Cookies and Tracking Technologies

Jewelixy uses cookies, web beacons, pixels, and similar tracking technologies to improve website functionality, personalize your experience, analyze usage patterns, and support our marketing efforts.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as shopping cart operations, secure login, payment processing, and checkout completion. You cannot opt out of essential cookies without affecting website functionality.
  • Functionality Cookies: These cookies remember your preferences and settings (such as language preference, location, and shopping preferences) to provide an enhanced, personalized experience.
  • Analytics Cookies: These cookies collect information about how visitors use our website, including pages visited, time spent on pages, traffic sources, and navigation patterns. We use this information to improve website performance and user experience. We may use Google Analytics and similar services for this purpose.
  • Advertising and Marketing Cookies: These cookies track your browsing activity across websites to deliver personalized advertisements, measure ad campaign effectiveness, and limit the number of times you see an advertisement. These cookies may be placed by us or by third-party advertising partners.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been placed on your device. Please note that if you disable or decline cookies, some features of our website may not function properly, and you may not be able to complete purchases or access certain areas of the site.

You can manage cookie preferences through your browser settings. For more information about cookies and how to manage them, visit www.allaboutcookies.org or www.aboutcookies.org.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) signal that lets you express a preference not to be tracked. Currently, there is no industry-wide standard for responding to DNT signals, and our website does not respond to DNT browser settings. However, you may exercise your rights regarding targeted advertising as described in the California Consumer Rights section below.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes your California privacy rights and explains how to exercise those rights.

Categories of Personal Information We Collect

In the past twelve (12) months, Jewelixy has collected the following categories of personal information from California consumers:

  • Identifiers: Real name, alias, postal address, email address, phone number, IP address, account name, and other similar identifiers.
  • Customer Records Information: Name, address, telephone number, payment card number, and order history.
  • Commercial Information: Records of products or services purchased, obtained, or considered; purchasing or consuming histories or tendencies.
  • Internet or Network Activity: Browsing history, search history, and information regarding interaction with our website or advertisements.
  • Geolocation Data: Approximate physical location derived from IP address.
  • Inferences: Preferences, characteristics, behavior, and attitudes inferred from other personal information we collect.

Your California Privacy Rights

California residents have the following rights under the CCPA/CPRA:

Right to Know

You have the right to request that we disclose to you the personal information we have collected, used, disclosed, or sold about you in the past twelve (12) months. Specifically, you may request:

  • The categories of personal information we have collected about you.
  • The categories of sources from which the personal information was collected.
  • The business or commercial purpose for collecting, selling, or sharing personal information.
  • The categories of third parties to whom we have disclosed personal information.
  • The specific pieces of personal information we have collected about you.
  • If we have sold or shared personal information, the categories of personal information sold or shared to each category of recipient.

Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies (such as when we need to retain information to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you. Once we receive and verify your request, we will use commercially reasonable efforts to correct the inaccurate information as directed, taking into account the nature of the personal information and the purposes of processing.

Right to Opt-Out of Sale or Sharing

You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under the CCPA/CPRA. While Jewelixy does not sell personal information for monetary consideration, we may share certain information with advertising partners for targeted advertising purposes, which may be considered a "sale" or "share" under California law. You can exercise your right to opt out by visiting our "Do Not Sell or Share My Personal Information" page or by contacting us using the information provided below.

Right to Limit Use of Sensitive Personal Information

California residents have the right to limit our use and disclosure of sensitive personal information to only those uses necessary to perform services or provide goods reasonably expected by an average consumer. Jewelixy does not use or disclose sensitive personal information for purposes other than those permitted under CPRA regulations.

Right to Non-Discrimination

You have the right not to be discriminated against for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices or rates, provide you a different level or quality of goods or services, or suggest that you will receive a different price or level of quality based on your exercise of privacy rights.

Do Not Sell or Share My Personal Information

Jewelixy does not sell your personal information to third parties for monetary consideration. However, under the broad definition of "sale" and "share" in the CCPA/CPRA, our use of certain advertising and analytics technologies may constitute a "sale" or "share" of personal information.

Specifically, when you visit our website, we may allow advertising partners and analytics providers to collect information about your browsing activity through cookies and similar technologies for purposes of delivering targeted advertising and measuring ad effectiveness. This activity may involve the following categories of personal information: identifiers (such as cookie IDs and IP addresses), internet or network activity information, and inferences about preferences and interests.

We may share these categories of information with advertising networks, social media platforms, data analytics providers, and marketing partners.

To opt out of this sharing for targeted advertising purposes, you may:

  • Contact us at content@jewelixy.shop or call 806-417-1563 with the subject line or message "Do Not Sell or Share My Personal Information."
  • Adjust your cookie preferences through your browser settings to block third-party advertising cookies.
  • Use browser-based opt-out tools provided by advertising industry organizations such as the Digital Advertising Alliance (DAA) at www.optout.aboutads.info or the Network Advertising Initiative (NAI) at www.optout.networkadvertising.org.

Please note that opting out of targeted advertising does not mean you will stop seeing advertisements; you will still see generic advertisements that are not based on your browsing behavior or interests.

Authorized Agents