Refund policy
Introduction
Thank you for shopping at Jewelixy. We stand behind the quality of our jewelry and want you to be completely satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns, refunds, exchanges, and order cancellations.
Because online sales in the United States are generally not subject to a statutory cooling-off or withdrawal period, the return window and conditions described below represent Jewelixy's own voluntary policy. By placing an order with us, you agree to the terms set forth in this policy. We encourage you to read it carefully before completing your purchase.
Store Contact Information
For all return requests, refund inquiries, exchange questions, or general customer support, please contact us using the details below:
- Store Name: Jewelixy
- Email: content@jewelixy.shop
- Phone: 8064171563
- Mailing Address: 7900 SW 16th St, Miami, FL 33155, United States
- Website: jewelixy.myshopify.com
Our customer support team is available to assist you during standard business hours and will respond to your inquiries as promptly as possible.
30-Day Return Window
Jewelixy offers a 30-day return window on eligible purchases. This period begins on the date your order is delivered, as confirmed by the shipping carrier. To qualify for a return, you must initiate your return request within 30 days of the delivery date.
Return requests submitted after the 30-day window has expired may not be accepted unless otherwise required by applicable United States federal or state consumer protection law.
Return Eligibility and Item Condition
To be eligible for a return and refund, items must meet the following conditions:
- The item must be unused, unworn, and in the same condition as you received it.
- Jewelry must be unwashed, undamaged, and free from scratches, tarnish, or other signs of wear.
- The item must be returned in its original packaging, including all accessories, inserts, protective materials, labels, certificates, and documentation that came with the product.
- You must provide proof of purchase (order confirmation, receipt, or order number).
Returned merchandise that does not meet these conditions may be rejected, subject to a partial refund, or returned to you at your expense, depending on the condition of the item when it arrives at our facility.
Non-Returnable Items
For hygiene, safety, and quality reasons, certain items cannot be returned or refunded once opened or used. Non-returnable items include, but are not limited to:
- Customized, engraved, or personalized jewelry items
- Items marked as final sale, clearance, or non-returnable at the time of purchase
- Pierced earrings or other body jewelry, once the packaging seal is broken
- Gift cards or digital products
- Items that have been altered, resized, or repaired by a third party
If you have questions about whether a specific item is eligible for return, please contact us at content@jewelixy.shop or call 8064171563 before initiating a return.
How to Start a Return
To initiate a return, please follow these steps:
- Contact us within 30 days of delivery by email at content@jewelixy.shop or by phone at 8064171563. Include your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will review your request and, if approved, provide you with return authorization and detailed return instructions.
- Carefully package the item(s) in their original packaging, including all accessories, documentation, and protective materials.
- Ship the return to the address provided in your return authorization. Do not send items back without prior authorization, as unauthorized returns may not be processed.
Return Shipping Address
Once your return is approved, you will receive a return shipping address. For reference, our primary address is:
Jewelixy
7900 SW 16th St
Miami, FL 33155
United States
Please wait for return authorization before sending any items back.
Return Shipping Costs
For eligible approved returns within the United States, Jewelixy offers free return shipping. Once your return request has been reviewed and approved, you may receive prepaid return shipping materials or instructions on how to return your item at no cost to you.
Please note: Do not ship items back without prior authorization. Unauthorized returns or returns sent using a different method than instructed may not qualify for free return shipping, and you may be responsible for the cost of return postage.
Refund Method and Timing
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within a reasonable timeframe, typically within 5 to 10 business days after we receive and inspect the returned merchandise.
- Depending on your bank or credit card issuer, it may take an additional few business days for the refund to appear in your account.
- If you paid by credit card, the refund will be credited to the same card. If you paid via PayPal or another payment service, the refund will be processed through that service.
- Original shipping charges (if any were applied to your order) are generally non-refundable unless the return is due to our error or a defective/damaged product.
If you have not received your refund within the expected timeframe, please check with your bank or payment provider first, then contact us at content@jewelixy.shop or 8064171563 for assistance.
Exchanges
If you wish to exchange an item for a different size, style, or color, please contact us at content@jewelixy.shop or 8064171563 to discuss your options. Exchanges are subject to product availability and must meet the same eligibility requirements as returns.
In most cases, we recommend returning the original item for a refund and placing a new order for the item you prefer. This ensures the fastest processing and delivery. However, our customer support team is happy to assist with direct exchanges when possible.
Damaged, Defective, or Wrong Items
Jewelixy is committed to delivering high-quality jewelry in perfect condition. If you receive an item that is damaged, defective, or incorrect, please contact us immediately.
What to Do
- Contact us within 7 days of delivery at content@jewelixy.shop or 8064171563.
- Provide your order number, a description of the issue, and clear photos of the damaged, defective, or incorrect item (including packaging if relevant).
- Our team will review your claim and, if approved, arrange for a replacement or full refund at no cost to you.
No Cost to You
If your return is due to our error, a defective product, or damage during shipping, you will not be charged for return shipping. We will provide a prepaid return label or other instructions to ensure the return is completed at no expense to you. You will receive a full refund or replacement, including any original shipping charges you paid.
Order Cancellation
We understand that circumstances change, and you may need to cancel your order. Jewelixy will make every effort to accommodate cancellation requests, subject to the following conditions:
Before Shipment
If your order has not yet been shipped, you may request a cancellation by contacting us immediately at content@jewelixy.shop or 8064171563. If we are able to stop the order before it leaves our facility, we will cancel it and issue a full refund to your original payment method.
After Shipment
Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or return the item using our standard return process once it arrives. Please note that the 30-day return window begins on the delivery date, so you must initiate the return within that timeframe.
Processing Time
Most orders are processed and shipped within 1 to 2 business days. Given our fast processing time, cancellation requests must be submitted as soon as possible after placing your order. Orders placed during weekends or holidays will be processed on the next business day.
Delivery Time
Standard shipping within the United States typically takes 3 to 5 working days after your order has been processed and dispatched. Please allow for this delivery window when planning your purchase or return.
Shipping Costs
Shipping within the United States is FREE on all orders. There are no shipping charges applied at checkout for domestic deliveries.
Restocking Fees
Jewelixy does not currently charge restocking fees on approved returns that meet our eligibility requirements. However, we reserve the right to deduct a restocking fee or deny a refund if returned items are damaged, worn, altered, or do not meet the condition requirements outlined in this policy.
Lost or Stolen Packages
Jewelixy is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery to the shipping address provided at checkout. We strongly encourage customers to track their shipments and ensure someone is available to receive the package.
If you believe your package was lost or stolen, please contact the shipping carrier first to file a claim. You may also contact us at content@jewelixy.shop or 8064171563, and we will do our best to assist you in resolving the issue.
Refusal of Delivery
If you refuse delivery of your order, the package will be returned to Jewelixy. Once we receive the returned package, we will inspect it and issue a refund in accordance with this policy. Please note that if the refusal was not due to our error or a defective product, you may be responsible for any return shipping costs incurred.
International Returns
At this time, Jewelixy primarily serves customers within the United States. If you are located outside the United States and have received an order from us, please contact us at content@jewelixy.shop or 8064171563 to discuss return options. International return shipping costs and customs duties, if applicable, are the responsibility of the customer unless the return is due to our error or a defective product.
Changes to This Policy
Jewelixy reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or need assistance with a return or refund, please do not hesitate to contact us:
- Email: content@jewelixy.shop
- Phone: 8064171563
- Address: Jewelixy, 7900 SW 16th St, Miami, FL 33155, United States
We are here to help and will do our best to resolve any issues promptly and fairly.
Legal Compliance
This Return & Refund Policy is designed to comply with applicable United States federal and state consumer protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. Nothing in this policy limits any statutory rights you may have as a consumer under applicable law.
If any provision of this policy is found to be invalid or unenforceable under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.