Shipping policy
Shipping Destinations
Jewelixy currently ships to addresses within the United States. We serve all 50 states, including Alaska and Hawaii, as well as U.S. territories and military addresses (APO/FPO/DPO) where our carrier provides service. Shipping availability and delivery timeframes may vary depending on your location, carrier service capabilities, regional accessibility, and any operational or regulatory restrictions that may apply to certain remote or restricted delivery areas. If you are uncertain whether we can ship to your address, please contact us at content@jewelixy.shop or call 806-417-1563 before placing your order.
At this time, Jewelixy does not offer international shipping outside the United States. We are continually evaluating opportunities to expand our shipping coverage, and we encourage customers outside the U.S. to check back for updates on international service availability.
Shipping Rates and Free Shipping
Jewelixy is pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, no hidden fees, and no additional shipping charges at checkout for domestic orders. The price you see for your jewelry is the price you pay, plus applicable sales tax calculated based on your shipping destination.
Expedited or express shipping options, if available, may be offered at an additional cost during checkout. Any such options and their associated fees will be clearly displayed before you complete your purchase, allowing you to choose the service level that best meets your needs.
Order Processing and Handling Time
Once your order is successfully placed and payment is confirmed, Jewelixy begins processing your purchase. Processing includes order verification, inventory confirmation, quality inspection, careful packaging, and preparation of shipping materials and labels. Most orders are processed within 1 to 2 business days following payment confirmation.
Processing occurs during standard business days, Monday through Friday, excluding weekends, federal holidays, and any temporary operational closures. Please note that orders placed on weekends or holidays will begin processing on the next business day. During peak shopping seasons—such as major holidays, promotional events, or high-order-volume periods—processing times may be slightly extended. We appreciate your patience during these busy times and will work diligently to fulfill your order as quickly as possible.
If you need to modify your shipping address or make changes to your order, please contact us immediately at content@jewelixy.shop or 806-417-1563. Once an order has been processed and shipped, we may not be able to make changes or cancel the shipment.
Delivery Time Estimates
After your order has been processed and shipped, the estimated delivery time to most addresses within the United States is 3 to 5 business days. This estimate begins once the package has been handed off to the carrier and is in transit, not from the date of order placement.
Delivery timeframes are estimates provided for informational purposes and are not guaranteed delivery deadlines. Actual delivery times may vary based on a number of factors, including but not limited to:
- Your shipping destination and regional accessibility
- Shipping carrier processing and transit schedules
- Weather conditions, natural disasters, or other force majeure events
- Holidays, weekends, and carrier non-delivery days
- Transportation delays, route disruptions, or logistical issues
- Customs or security inspections (if applicable)
- Incorrect, incomplete, or undeliverable shipping addresses
Remote or rural locations, Alaska, Hawaii, U.S. territories, and military addresses may experience longer delivery times due to carrier routing and accessibility. If your order has not arrived within the estimated timeframe, please contact us and we will work with the carrier to investigate and resolve the issue.
Shipping Carriers and Tracking
Jewelixy partners with reliable, nationally recognized shipping carriers to ensure your jewelry arrives safely and securely. Carriers may include USPS, UPS, FedEx, or other reputable delivery services, depending on your location and the shipping method selected.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, provided the carrier supports tracking for your service level. The tracking number allows you to monitor your package's progress in real time through the carrier's website or mobile app. Please allow up to 24 hours after shipment for tracking information to become active in the carrier's system.
Tracking updates depend on the carrier's scanning procedures and may occasionally experience delays or gaps in reporting. If your tracking information has not updated for several days or if you have questions about your shipment's status, please contact us at content@jewelixy.shop or 806-417-1563 and we will assist you in locating your package.
Order Confirmation and Shipping Notifications
After you successfully place an order, Jewelixy will send an order confirmation email to the email address you provided at checkout. This confirmation includes your order number, itemized purchase details, billing information, shipping address, and a summary of charges. Please review this information carefully and contact us immediately if any details are incorrect or if you need to make changes.
When your order is packed and shipped, you will receive a separate shipping confirmation email containing your tracking number and a link to track your package. These emails are sent to the address on file, so please ensure your email address is accurate and check your spam or junk folder if you do not receive confirmation within a reasonable time after placing your order.
Split Shipments
In some cases, items within a single order may be shipped separately due to inventory availability, product location in our fulfillment network, size or weight restrictions, or carrier limitations. If your order is split into multiple shipments, you will receive separate shipping confirmation emails with individual tracking numbers for each package.
There is no additional charge for split shipments. All items will be sent using the same standard free shipping service, and you will receive each part of your order as it becomes available. If you have questions about a split shipment or if you believe items are missing from your order, please contact us and we will verify the status of all packages.
Delivery Issues: Lost, Stolen, or Damaged Packages
Lost or Delayed Packages
If your tracking information indicates that your package was delivered but you have not received it, please take the following steps:
- Check around your delivery location, including porches, mailboxes, side doors, and with neighbors or building management
- Verify that the shipping address on your order confirmation is correct
- Allow an additional 24–48 hours, as carriers sometimes mark packages as delivered before final placement
- Contact the shipping carrier directly using your tracking number to open a delivery investigation
If your package is confirmed lost by the carrier or has not arrived within a reasonable timeframe beyond the estimated delivery window, please contact Jewelixy at content@jewelixy.shop or 806-417-1563. We will work with the carrier to investigate and, where appropriate, assist in resolving the issue, which may include reshipping your order or issuing a refund in accordance with our policies and carrier claim outcomes.
Jewelixy is not responsible for packages lost or stolen after confirmed delivery to the address provided by the customer. Customers are responsible for ensuring a secure delivery location and for providing accurate and complete shipping information.
Damaged Packages
If your package arrives visibly damaged, or if the contents inside are damaged, please take the following steps immediately:
- Do not discard the packaging or shipping materials
- Take clear photographs of the damaged box, shipping label, and any damaged items
- Contact Jewelixy within 48 hours of delivery at content@jewelixy.shop or 806-417-1563, and provide your order number, photos, and a description of the damage
We will work with you and the shipping carrier to resolve the issue promptly, which may include arranging a replacement shipment or processing a refund in accordance with our return and refund policy. Prompt reporting and documentation are essential for filing carrier claims and ensuring a swift resolution.
Incorrect or Undeliverable Addresses
Customers are responsible for providing accurate, complete, and deliverable shipping addresses at the time of checkout. Please double-check your address, apartment or suite number, ZIP code, and any special delivery instructions before completing your order.
If a package is returned to Jewelixy as undeliverable due to an incorrect, incomplete, or refused address provided by the customer, we will contact you to arrange reshipment. Customers may be responsible for any additional shipping fees incurred to resend the package. If the package cannot be successfully delivered after reasonable attempts and the customer does not respond to our outreach, the order may be subject to cancellation and restocking fees.
Jewelixy is not responsible for delays, non-delivery, or additional costs resulting from address errors provided by the customer. If you realize you have entered an incorrect address after placing your order, contact us immediately—we will make every effort to update the information before the package ships, but we cannot guarantee changes once the order is in transit.
Shipping Delays and Force Majeure
While Jewelixy strives to process and ship orders promptly and accurately, delivery timeframes are estimates and not guarantees. Delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather, natural disasters, or other acts of nature
- Carrier disruptions, labor disputes, or transportation failures
- Pandemic-related restrictions, public health emergencies, or government orders
- Customs delays, security inspections, or regulatory holds
- Unexpected operational or technical issues affecting order fulfillment
Jewelixy is not liable for delays, non-delivery, or any consequential damages resulting from force majeure events or carrier performance issues. We will make reasonable efforts to keep you informed of any significant delays and work with carriers to resolve issues as quickly as possible. If you have concerns about a delayed shipment, please contact us and we will do our best to assist.
International Shipping, Duties, and Taxes
At this time, Jewelixy ships only to addresses within the United States and does not offer international shipping to countries outside the U.S. We do not ship to freight forwarders or international package consolidation services.
If international shipping becomes available in the future, customers will be responsible for all applicable customs duties, import taxes, tariffs, brokerage fees, and any other charges imposed by the destination country. These fees are determined by the destination country's customs authority and are not included in your order total. Jewelixy is not responsible for delays, refusals, seizures, or additional costs related to international customs procedures.
For domestic U.S. orders, applicable sales tax is calculated and added at checkout based on your shipping destination, in accordance with state and local tax regulations.
Contact for Shipping Questions
If you have any questions, concerns, or issues related to shipping, delivery, tracking, or order fulfillment, Jewelixy's customer support team is here to help. Please contact us using the following information:
- Email: content@jewelixy.shop
- Phone: 806-417-1563
- Mailing Address: Jewelixy, 7900 SW 16th St, Miami, FL 33155, United States
Our team will respond to your inquiry as promptly as possible during standard business hours. When contacting us, please include your order number, tracking information (if available), and a detailed description of your issue to help us assist you more efficiently.
Changes to This Shipping Policy
Jewelixy reserves the right to update, modify, or revise this Shipping Policy at any time to reflect changes in our operations, shipping practices, carrier partnerships, legal requirements, or business needs. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of our current shipping terms and procedures.
Your continued use of our website and placement of orders after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of our services and contact us with any questions or concerns.
Agreement and Acknowledgment
By placing an order with Jewelixy, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Shipping Policy. You agree to provide accurate shipping information, accept responsibility for delivery to the address you provide, and understand that delivery estimates are not guaranteed. You also acknowledge that Jewelixy is not liable for delays, losses, or damages beyond our reasonable control or resulting from carrier performance, force majeure events, or customer-provided address errors.